Refund Policy

Proventis IT Services LLC offers a transparent 7-day refund window on eligible services.

All refund requests must be submitted by email to support@proventisitservices.com.

 

 

1. Refund Window

 

Customers may request a refund within 7 calendar days from the original date of purchase.

 

 

2. Eligibility

 

A refund may be issued only if:

 

• No deliverables have been provided.

• No development, support, or technical work has been completed.

• The project has not moved beyond the initial consultation or planning stage.

• The customer has not approved any milestones or authorized work to begin.

 

 

3. Non-Refundable Items

 

The following services are non-refundable:

 

• Any service where work has already started, including coding, troubleshooting, design, or system setup.

• Any service that has been completed or partially completed.

• Consultation calls, assessments, audits, or emergency support.

• Third-party costs such as hosting, domains, plugins, software, or tool purchases.

• Marketing spend or advertising budgets paid to platforms.

 

 

4. Refund Process

 

To request a refund:

 

1. Email support@proventisitservices.com within 7 days of purchase.

2. Include your full name, invoice number, and reason for request.

3. Refunds are reviewed and processed within 3–5 business days.

4. Approved refunds are returned to the original payment method only.

 

 

5. Partial Refunds

 

If some work has been completed, Proventis IT Services may issue a partial refund, calculated based on:

 

• Time spent

• Work performed

• Resources or tools used

 

A detailed breakdown will be provided.

 

 

6. Chargebacks

 

Customers agree to contact Proventis IT Services to resolve any billing concerns before initiating a chargeback.

Unauthorized chargebacks may result in suspension of services.

 

 

7. Final Decision

 

Proventis IT Services reserves the right to approve or deny refund requests based on service usage and work completed.